The two words information and communication are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. Sydney J. Harris
Communication is the art of getting through which is why it is extremely important in anything and everything you do. Similarly; the importance of communication in healthcare also cannot be ignored as this is one such sector where miss-interruptions, misunderstandings, and misconceptions cannot be accepted.
Information interchange between medical staff, patients, and other system stakeholders is referred to as communication in health and social care . It is essential for delivering efficient and safe care as well as building trusting bonds between patients and healthcare professionals.
While defining effective communication, it is essential to understand that it includes verbal, as well as, non-verbal methods of communication. Verbal messages become more impactful when they are combined with matching non-verbal communication. Verbal and non-verbal communication includes:
In order to promote communication in care settings, it is essential to comprehend the importance of effective communication in health and social care. The following points will highlight the importance of effective communication in healthcare settings:
Every healthcare team member must focus on promoting effective communication in health and social care among their team, some of the important factors that they must consider for this purpose are:
Environment plays an integral role in being able to promote effective communication in health and social care level 3 workers, as well as, with the patients. Analyse features of the environment that impact on communication, which mainly are:
Another important factor that affects communication is whether or not the basic needs of the team or patient are being met. These basic needs can be:
Language is one of the most effective forms of health care communication as it is verbal communication so there are lesser chances of miscommunication through this form. Such language must be used among the team workers that could be easily understood. There are times when a patient or his attendants do not speak your language; in such cases, the interpreter must be called upon.
Attitude is yet another vital factor that makes any communication effective or ineffective. If the individual gets repulsive vibes from you or could not relate to your aura then he won’t step forward to ask his queries and would prefer to go with his intuition which can obviously result in disaster. So; it is very important to use the following communication skills in health and social care;
Active listening is yet another factor that promotes effective communication in healthcare settings. Active listening includes making eye contact with the speaker, listening carefully to what he is speaking, repeating what he said, and then answering the question accordingly.
There are times when even after communicating with the listener, the speaker misinterprets the message because of poor listening or because the speaker was not clear with his message, in such cases; active listening proves to be really impactful.
While such factors have been identified that can promote effective communication, the challenges must also be pointed out that result in the most confusion or misconceptions. It is because being familiar with the don’ts is also essential to cope with the challenges in communication.
Language and cultural barriers might make it difficult to communicate effectively. It is difficult to understand and communicate with a patient or client if a healthcare practitioner does not speak their language. Similarly; using jargon can promote effective communication only if used among professional members.
The term "limited health literacy" refers to a person's inability to comprehend and apply information about their health.
Physical obstacles can prevent effective communication, such as noisy surroundings, bad acoustics, or a lack of privacy.
Obstacles to effective communication can include worry, fear, or tension.
Time restrictions are frequently present in healthcare settings, leaving healthcare personnel with little time to devote to each patient. This could result in hurried communication.
Communication difficulties may be brought on by the growing use of technology in healthcare, such as electronic health records or telemedicine. Effective communication between healthcare professionals and patients might be hampered by technical issues.
Effective communication is an integral component to carry out the functioning of any system smoothly; be it for academic purposes or healthcare settings. Our team of writers is there to help the students with their academic projects after effectively communicating with them to meet their project requirements just according to the given guidelines.